Distributor guidance

Shipping & Returns

Review FOB, packaging and order-specific shipping conditions before quoting freight.

Carton planning

Trade shipping guidance

Review the River-provided packaging, units per carton, carton dimensions and carton weight on the current product page before quoting. Project-specific freight, delivery timing and handling details are confirmed in the written quote.

Before requesting delivery guidance

  • Provide the product SKU and requested quantity.
  • Identify the ship-to postal code and requested delivery timing.
  • Confirm whether split shipments, residential delivery or special handling may apply.
  • Use the current carton data as catalog guidance until the project details are confirmed.

Project-specific confirmation

Production and transit timing are estimates until confirmed for the product and project. Return eligibility, authorization, claims, cancellations and remedies remain subject to final business and legal approval before launch.